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Frequently Asked Questions
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Select a category, below, to view our most frequently asked questions on the topic.
Account Management |
Booklists |
Login |
Ordering |
Catalog Search
Account Management FAQs
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How do I change my account type? I set up an Institutional Account when I worked for the
local school district, but am no longer employed there. I'd like to change my account to a personal
account.
You cannot change your account type online. Please contact our Customer Service Department at
1-800-621-4272 for assistance.
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I changed my mind and want to cancel my order. How can I do this online?
You cannot cancel your order online. Contact our Customer Service Department at 1-800-621-4272
for assistance.
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Can I check the status of my recent orders?
Yes. Select the VIEW RECENT ORDERS link in your Account Profile. A list of your most recent orders is listed. Click on the
link to view a specific order.
By default, only orders placed in the last 3 months are listed. Optionally, you can choose to view orders covering either the
last 6 months or last 12 months.
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What is a book list?
A book list is a shopping cart that you have saved for later reference. Think of it as your own customized catalog.
Saved book lists, accessible from your Account Profile, can be loaded into your shopping cart so that you can place
an order against them.
Your shopping cart will be deleted when you submit an order, when you log out of your account, or after a period
of Internet session inactivity (approximately 60 minutes). Saving the contents of your shopping cart as a named
book list will ensure that you can refer to this set of titles at any time.
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Need more help?
Contact our Customer Service Department at 1-800-621-4272
for assistance.
Booklists FAQs
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What is a book list?
A book list is a shopping cart that you have saved for later reference. Think of it as your own customized catalog.
Saved book lists, accessible from your Account Profile, can be loaded into your shopping cart so that you can place
an order against them.
Your shopping cart will be deleted when you submit an order, when you log out of your account, or after a period
of Internet session inactivity (approximately 60 minutes). Saving the contents of your shopping cart as a named
book list will ensure that you can refer to this set of titles at any time.
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Why would I want to create a saved book list?
There are many reasons you might want to save your shopping cart as a book list:
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Save interrupted work -- You've quite a bit of time building your shopping cart, but you've not quite
finished and need to log out now. By saving your shopping cart as a named book list, you can pick up where you
left off the next time you log in.
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Save time on future orders -- Schools and districts often place similar orders from year to year. By creating a
saved book list, when you are ready to order next year, you can simply load the saved list into your shopping cart,
adjust the desired quantities and place your order.
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Protect yourself from unforeseen interruptions -- You've just spent 20 minutes building your shopping cart and
all of the sudden the power goes out and you lose your Internet connection. How frustrating! By periodically
saving the contents of your shopping cart as a named book list, you'll always be able to retrieve your titles to
the point of your last save.
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How do I create a saved book list?
When you view the contents of your shopping cart, you will see a SAVE CART button. Click on this button to
initially save a new book list or update a previously saved book list. To view the contents of your shopping
cart, select the VIEW CART link on the Shopping Cart Summary at the top of the page, or select the CHECKOUT/VIEW
CART button on the Search Results page.
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How can I access my previously saved book lists?
Log in to your account. Your Account Profile provides options to load a book list into your shopping cart or to
manage saved book lists.
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Can I change the contents of a book list once it has been saved?
Yes. Log in to your account and select the LOAD BOOKLIST INTO SHOPPING CART selection in your Account Profile. From
here you can update quantities, delete items or add more items to the shopping cart. When ready, use the SAVE CART
button to save your changes to the saved book list.
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How can I place my order from a saved book list?
Log in to your account and select the LOAD BOOKLIST INTO SHOPPING CART selection in your Account Profile. Make any
necessary adjustments to the quantities and select the CHECKOUT NOW button to place your order.
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I tried to load a book list into my shopping cart and I see a list called "Cart in Process." What is this?
"Cart in Process" refers to your active shopping cart. If you load a book list into your shopping cart without first saving
the current contents of your shopping cart, the cart will be deleted and replaced with the contents of the book list you've
selected.
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Need more help?
Contact our Customer Service Department at 1-800-621-4272
for assistance.
Login FAQs
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Can I place an online order without establishing an online acccount?
No. An online account is required to place online orders.
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I've placed phone orders with Follett Educational Services (FES) in the past and now want to place an
order online. How can I find out the password for my account?
Even if you've placed telephone or fax orders with FES in the past, you must still create an online account in
order to place online orders.
Creating an online account is easy! Enter your e-mail address and select the radio button for new customers.
Click on the REGISTER button and enter the requested information.
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I tried to set up an online account, but get the message, Account Already Exists for this e-Mail Address.
I don't have an online account with FES so how can this be?
Verify that the e-mail address you entered is correct. If it is, select the link to send you your password. Use this
information to log in and update your Account Profile as needed.
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I entered my e-mail address and password but got the message, E-Mail Address and/or Password Not
Found. I know this is the right information for my Follett account because I wrote it down last year when
I ordered from Follett. Did my account get deleted?
Verify that you are on the correct web site. Follett Corporation has several divisions, each with its own web site.
You are currently on the Follett Educational Services web site. We specialize in selling pre-owned textbooks and
new supplemental learning materials to K-12 schools.
If you are looking for library books, the login you recorded may be for Follett Library Resources' TITLEWAVE system,
located at http://www.flr.follett.com.
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Need more help?
Contact our Customer Service Department at 1-800-621-4272
for assistance.
Ordering FAQs
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Is placing an online order with Follett Educational Services secure?
Yes. When you get to the checkout step where you enter your payment information, you will notice a small
padlock icon at the bottom of your browser window, indicating you are using a secured server. The address
of the web page is also prefixed with https: rather than http:.
FES values your privacy and will not sell your private information to third party companies. A link to our
Privacy Policy is found at the bottom of our web site pages. Please review it for additional information.
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I don't own a credit card. Can I pay with a check or money order?
All online orders must be paid with either a credit card or, for institutional accounts, a purchase order.
Checks and money orders are accepted for telephone orders. Individuals needing to pay by check or money order
should contact our Customer Service Department at 1-800-621-4272 to
place their order and make payment arrangements. Orders for individuals will not be shipped until payment is
received.
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I tried to enter a promotion code but got an error. Why won't it take the code I entered?
Validate that you entered the code correctly. If you did, there may be many reasons your promotion code was
not accepted:
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The promotion may have expired
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The promotion code may not have been entered onto our web site yet
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Your shopping cart does not contain any items eligible for the entered promotion
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Need more help?
Contact our Customer Service Department at 1-800-621-4272
for assistance.
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What does the order status mean?
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SHIPPED
The item has been shipped and is on its way to you.
- SHIPPED(NEW) refers to New or Premium books
- SHIPPED(USED) refers to pre-owned books
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RESERVED
The item from your order has been reserved for your order and set aside in our warehouse but has not yet shipped.
- RESERVED(NEW) refers to New or Premium books
- RESERVED(USED) refers to pre-owned books
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BACKORDERED
The item is not currently in our warehouse, however, more are on the way to us from our suppliers.
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ON BUILD
The item is not currently in our warehouse. We have notified our suppliers of our need for the book, but no
units have been located to date.
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OUT-OF-STOCK
The item is out-of-stock and we are not actively working with suppliers to replenish inventory. Contact our
Customer Service department or your Sales Account Manager for more information.
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CANCELED
You have requested we cancel this item from your order. Cancellation requests cannot be done online. Contact
our Customer Service department or your Sales Account Manager if you need to cancel an item from your order.
Catalog Search FAQs
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I entered a title and ISBN number on the search screen, but the book wasn't found. I've seen it
in your catalog and have ordered it before, so why wasn't it found?
When more than 1 search value is entered, ALL values must match our records in order for a title to be
selected. It is possible that we have abbreviated a title and that is causing the search to fail. If you
have an ISBN, you should just enter that number.
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What information can I enter into the "Find A Book" quick search?
The "Find a Book" quick search allows you to enter a single term to find a book or books.
Enter an author, title word(s), ISBN (10- or 13-digits), or FES Catalog Number. If entering
an ISBN or Catalog Number, enter only one. Use the Advanced Search form to enter multiple
ISBNs or Catalog Numbers.
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Can I enter partial words into the search?
You must enter full words into the search. That is, you cannot enter web and find Webster's Dictionary.
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Can I search by 13-digit ISBN numbers?
Yes. The catalog search will accept both 10- and 13-digit ISBN numbers.
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What lexile values can I enter on the Advanced Search for Paperback and Hardcover Novels?
You may enter lexile values of 200 and above. (Example: 200 through 1955)
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What reading level values can I enter on the Advanced Search for Paperback and Hardcover Novels?
General Reading Level values range between 0.0 and 10.
Accelerated Reader Level values range between 1.0 and 10.
Reading Count Level values range between 0.0 and 15.
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What point values can I enter on the Advanced Search for Paperback and Hardcover Novels?
Accelerated Reader Point values range between 0.5 and 15.
Reading Counts Point values range between 0.0 and 130.
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Need more help?
Contact our Customer Service Department at 1-800-621-4272
for assistance.
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