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Shipping/Return Policy

Satisfaction Guarantee

Follett School Solutions prides itself on the quality of our products and service. If you're not completely satisfied, we haven't done our job. If for any reason you're not happy with your order or service, please call us at 1-800-621-4272.

Return Policy

  • Follett will accept authorized returns within 60 days from original invoice date. Prior authorization must be obtained. We must receive returned products within 30 days of authorization. Follett will pay return shipping costs for returns due to our error.
  • Follett will replace products or issue credit for returns with the exception of custom orders (including but not limited to bar-coded materials, FollettBound Platinum, and KAPCO Easy Cover paperbacks). All materials must be returned in original condition (including shrink-wrap on premium textbooks). Books stamped or otherwise altered after shipping are non-returnable.
  • Discontinued items are not eligible for return or exchange.

Shipping Policy

Follett School Solutions ships all in-stock items within 2 business days. Backorders and special orders are shipped as soon as they are available.


School supplies orders are not eligible for international shipping and are limited to Continental US only, including Alaska and Hawaii.

Shipping Charges

  • Standard shipping charge for shipments within the U.S. is 10% of your order's merchandise total (minimum $5.00)
  • Get FREE SHIPPING with your classroom literature and supplemental materials orders, or with any order totaling $10,000 or more (Continental US orders only, including Alaska and Hawaii)
  • Need expedited shipping? Call us for applicable charges