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Ordering Info: International

Customer Service Rep Follett School Solutions (FSS) welcomes customers worldwide to purchase either our pre-owned textbooks and workbooks or our brand-new paperback novels, literature guides, reference books, or test preparation materials. As a courtesy to our international customers, we have set up the guidelines below to facilitate timely receipt of your order.

Information about ordering and payment options specific to schools/institutions and home educators is also available.


We must receive payment, in U.S. dollars, from a bank or bank transfer prior to shipping your order.

Payment Options

  1. To inquire about opening an account, please contact our Accounts Receivable Department via e-mail (textbooks@fes.follett.com), telephone (630-972-5600) or fax (630-972-5700).
  2. Other accounts may request a proforma invoice with prepayment using a check drawn on a U.S. bank or bank transfer.
  3. Visa®, MasterCard®, and American Express® are accepted.


Customers requesting direct shipment will be quoted customized shipping options. All charges are prepaid. Customers are responsible for payment of local duty and taxes. All shipping charges are F.O.B. Destination.

School supplies orders are not eligible for international shipping and are limited to Continental US only, including Alaska and Hawaii.

Fill Rates

Demand is high for pre-owned textbooks. We recommend ordering early for the best selection. The earlier you order, the better the chance that FSS will be able to get you the books you need.

Order Turnaround

Provided all payment issues have been resolved, shipping can be made within one week of order receipt.

Ordering Options

Online Orders

Use our online catalog search to build your order. Simplify the submission of future orders by creating and saving booklists to match your ordering needs. Our quick, secured checkout process makes completing your order a breeze.

Note: Online orders placed after 5:00 P.M. Central Time Friday will not be processed for payment until Monday.

Phone Orders

Our Customer Service Representatives are happy to take your phone order. Just give us a call.

Fax/Mail Orders

Complete your Order Form and fax/mail it to us. For each item ordered, please be sure to include the quantity, publisher, title, grade level, copyright year, and either the catalog number, ISBN or EAN number. This will help to expedite your order.

E-Mail Orders

E-Mail your completed Order Form to us.

Note: E-Mail orders placed after 5:00 P.M. Central Time Friday will not be processed for payment until Monday.